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PHOENIXDARTS

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HOME > Customer support > FAQ

Customer support

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FAQs

Phoenix Club Card

1 I cannot change my profile picture.

We only support certain image formats and the system will reject any profile pictures that are not
supported (This may vary among JPG file formats). We recommend you to modify file format
with the help of Adobe Photoshop, Windows Paint, or other graphic programs.

2 Can I transfer the data from an older card to a brand new Phoenix Online Card?

Yes, you can trasnfer the data to a brand new Phoenix Online Card.

1. Click My Account > Various Settings > Card Settings and scroll down until you see Trasnfer Data.
2. Select the Card Number and enter PhoenixDart.com password and the card number of a brand
    new 
Phoenix Online Card.
3. Click Register button

3 Can I delete data off of my Phoenix Online Card?

No, unfortunately you cannot delete data off of your Phoenix Online Card.

4 I've lost my Phoenix Online Card. What do I do?

Once you purchase a brand new Phoenix Online Card from your local operator.
You can either start fresh or transfer your old card. Please see
"Can I transfer the data from an older card to a brand new Phoenix Online Card?" for more details.

5 Can I delete my PhoenixDart.com account?

Yes, you can delete your account and please note that the process irreversible.

1. Click My Account > Various Settings > Delete My Account
2. Click to highligh the data that you wish to delete
3. Enter your password
4. Click Delete Account button

6 It is too inconvenient to scan my Phoenix Online Card everytime I play.

Try using Save Card Info feature. Play once until the final round is over and press the Red Button. When [Save Card Info] is displayed on the screen, press the Green Buttonto save your card information. Then select 'YES' to play the same game or 'No' to play a different game.
◆ Once you selected Yes, the game will start as soon as you put in credit.
◆ Once you selected No, it will take you back to the Main Menu and now you do not have to scan
     your card everytime.

Home Shop

1 What is Home Shop?

Home Shop is where you hangout. You can set a specific VSPhoenix location as your Home Shop.
You will receive notifications once there is something interesting going on such as meets and tournaments.

2 How do I set a VSPhoenix location to be my Home Shop?

1. Click My Account > Home Shop
2. Click to highlight the VSPhoenix location that you want to set it as your Home Shop.
3. Click Save button.

※ Note that you can only select among the VSPhoenix locations that you have played from.

3 Can I change my Home Shop to another VSPhoenix location?

Yes, keep in mind that you can only select among the VSPhoenix locations that you have played from.

1. Click My Account > Home Shop > Home Shop Settings
2. Click to highlight the VSPhoenix location that you want to set it as your Home Shop.
3. Click Save button.

Email Address & Password

1 I forgot my password. What do I do?

You can receive a temporary password by completing the following steps.

1. Click Login > Find ID/Password
2. Click Find Password
3. Enter the ID or 16 digits from your Phoenix Online Card
4. Click OK button

We will send a email with your temporary password attached to it. Please give at least 5 minutes.

※ We highly recommend you to change your password once you are able to login.

2 Can I change my email address?

Yes, you can change your email address.

1. Click My Account > Various Settings
2. Click Email Setting and scroll down until you see Change Email Address
3. Enter New Email Address and click Check button.
4. Click Verify button.

Rankings

1 What is Ranking?

When you play after scanning your Phoenix Online Card, your statistics such as game result,
dart statistics, and achievements will be automatically saved at our database in real-time. 

We use these statistics to set you in a class where your skill level is most suitable.
Visit PhoenixDart.com to see your statistics.

2 I just had a great run but it is not reflected on my ranking.

We will need data from 10 multiplayer games (01 Game or Crickets)  to determine your skill level.

VSPhoenix Machines

1 How can I install VSPhoenix machine?

For business opportunities, please contact us at info@dartoo.com.

2 How can I search for a nearby VSPhoenix location?

You can find the nearest location thru our Shop Locator.